Entering KPI DataWhat the Club MeasuresReportingRegular Member Meetings

How the club operates

  1. Members are required to complete an annual member questionnaire providing background information on their organisation
    (size of housing stock etc)

  2. Decide which workstreams you wish to score and participate in (see panel on right)

  3. Complete a quarterly scorecard for each requested workstream

  4. Analyse your results at any time via the members sharepoint site

  5. Attend quarterly members meetings to share good practice, expertise and networking etc.

Entering data  Reporting  Members meetings 


  • Responsive Repairs
  • Voids
  • Price Per Void
  • Gas Servicing
  • Cyclical Decorations
  • Planned Works
  • Aids and Adaptations
  • Price Per Property

Remember ....

an excellent organisation will know how they compare to others

"a benchmark: normally involves a detailed analysis of comparative performance to help identify what underlies the differences between two bodies"

Source: Public Administration Select Committee, Fifth Report 10th July 2003 based partly on Audit Commission submission PST 31A